By ordering boots online there is always a chance that when they arrive they not be a good fit.
Should this be the case, please return the boots in the original unmarked box (place box in an appropriate plactic bag or wrap in cardboard) and return to ourselves.
Goods will be checked on arrival and provided they are in new condition (have not been used outdoors) and the box is unmarked, we will refund as below (extract from T&C)
5.7: If when you receive your garden boots you decide for any reason that you don't want them (or if they are the wrong size) you can return them for a refund or exchange them for another pair.
5.8: The original customer / cardholder will be liable for return postage of the product to The Internet Gardener Ltd and in the case of exchange of product style/size being requested by the customer, customer is liable for the additional postage costs of £3.95 per pair of boots.
5.9: If a customer returns a product without requesting a replacement, then a refund of the cost of the product will be made back to the customer’s account minus £5.95 administration and re-stocking fee
To return a pair of wellington boots please simply contact the sales team as listed above who will assist you in the returns process.